Investor FAQ's

Investment

How do I invest?

Goodman Group is listed on the ASX, so you can buy stapled securities just like you would buy shares through your adviser, stockbroker or an online broker.

What is the Goodman Group ASX code?

GMG

How do I receive Securityholder communications?

Receiving your shareholder communications electronically is the best way to stay informed and will assist Goodman with its commitment to minimising paper usage. If you haven’t already, we encourage you to make the switch to paperless communications and provide us with your email address. To make the change, go to https://www.computershare.com/au and follow the prompts.  You will require your Shareholder Reference Number (SRN/HIN) to make the change.
 
You can make an election as to how you would like to receive certain documents including annual reports and documents related to members’ meetings (for example notices of meeting and proxy/voting forms) as follows:  
1. You can make a standing election to receive the documents in physical or electronic form; 
2. You can make a one-off request to receive a document in physical or electronic form by using the ‘contact us’ page; or
3. You can tell us if you do not want to receive a hard-copy of the Annual Report. Of course, you will always be able to access and read our Annual Report when it is published on our website and the ASX platform.  
 
To tell us your preference, go to https://www.computershare.com/au and follow the prompts.

What is the Record Date?

The Record Date is the date on which Goodman Group's security register is closed to identify the Securityholders and to calculate any entitlement to GMG's current distribution. All change of address notifications, direct credit instructions, TFN/ABN or exemption notifications must be inculded on the security register by the close of business on the Record Date to apply for GMG's current distributions.

What is the difference between a dividend and a distribution?

Dividends are paid to shareholders by companies out of their profits. Distributions are paid to Unitholder by trusts. Distributions are usually made up of income, and may also include a capital payment to investors, eg. if a property was sold.

When are distributions paid?

Half year distributions (if made) for the periods ending 31 December and 30 June are paid approximately six weeks after the end of the half.

When will I receive my annual tax statement?

In August each year, an annual tax statement for the year ended 30 June is mailed to all Securityholders who have held an investment in GMG during that tax year. The annual tax statement summarises the distributions and dividends paid during the year and includes information required to complete your annual tax return.

Where are Goodman Plus and GMPPA+?

The Goodman PLUS securities of Goodman Plus Trust were suspended from quotation at the close of trading, Thursday 21 September 2017. The Issuer Realisation Notice was announced  on 20 July 2017, pursuant to which all outstanding Goodman PLUS were repurchased on 30 September 2017 in accordance with their terms.

View Goodman Plus historical reports and ASX announcements

Contacts

How do I contact the Security Registrar?

The Security Registrar is Computershare Investor Services Pty Limited and the contact details are:

Level 5
115 Grenfell Street
Adelaide SA 5000
Toll Free 1300 723 040
Facsimile +61 8 8236 2305
Email [email protected]
Website www.computershare.com

How do I contact Goodman Group?

Goodman Group's details are:

1-11 Hayes Rd
Rosebery, NSW, 2018
GPO Box 4703
Sydney NSW 2001, Australia
Website www.goodman.com

How do I change my investment details?

You must forward written notice of any changes to your investment details to the Security Registrar. You may wish to download a Change of Address Form and complete and return it to the Security Registrar.

Definitions

What does listed mean?

An entity is "listed" when its securities are quoted (or listed) on a stock exchange. The securities of Goodman Group are listed on the Australian Securities Exchange (ASX). As these securities are actively traded each day, their value will rise and fall according to market conditions.

What is stapling?

Stapling is a way of economically merging a company and a trust so that they effectively operate as one entity, while retaining the legal structure of both a trust and a company. A Goodman Group stapled security is one fully paid ordinary share in Goodman Limited, one fully paid unit in Goodman Industrial Trust and one CHESS Depository Interest (CDI) in respect of a fully paid ordinary share of Goodman Logistics (HK) Limited which are stapled so that they can only be traded together.

How do I have payments made directly to my bank account?

If you would like your distribution payments paid by direct credit into your Australian bank or financial institution account, please complete and sign the Direct Credit Form and forward it by mail to the Security Registrar. Please note the account provided must be in the name of the registered Securityholder.

What does "cum-distribution" mean?

Cum means "with". Securities quoted an a cum-distribution basis means that securities are being traded with the current distribution attached (the price of the securities will usually reflect the amount of the distribution). Securities sold cum-distribution do not entitle the previous owner to receive the last distribution prior to the sale, that is, the purchaser will receive the declared distribution.

Complaints

Resolving Complaints

Goodman is committed to resolving complaints in a timely and effective manner. To promote transparency of our procedures we would like to tell you how you can raise a complaint and how it will be resolved.

Goodman uses Computershare Investor Services Pty Limited as its Security Registrar and complaints can be raised directly with Computershare. Complaints may also be directed to Goodman.

How to raise a complaint

You can raise a complaint with Goodman via phone, post or email:

• Phone: 1300 79 11 00 (within Australia) / +61 2 9230 7400 (outside Australia) 
• In writing to: Group Director of Investor Relations, Goodman Funds Management Limited, GPO Box 4703, Sydney NSW 2001
• Email: [email protected]

How a complaint will be resolved

We will acknowledge your complaint verbally or in writing within 24 hours (or 1 business day).  We will then assess and investigate your concerns. Unless your complaint is resolved within 5 business days, we will provide a written response no later than 30 calendar days after receiving the complaint in accordance with our internal complaints handling procedures.  

If you are a retail Securityholder and you are not satisfied with the resolution of your complaint you can contact the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free for retail Securityholders.

For further information please contact AFCA at:

• Website: www.afca.org.au
• Email: [email protected]
• Phone: 1800 931 678 (free call)
• In writing to: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001

A hard copy of this document can be provided upon request, free of charge.