A new retail concept is delivering in China in under 30 minutes.
Since online retail catapulted into existence, customer service expectations have been raised across all forms of retail. Now with the proliferation of Hema’s dynamic fresh food offering, expectations are set to rise again.
Launched by e-comm giant, Alibaba, Hema is an ambitious new retailer in China. It’s a physical place to shop, a dine-in restaurant and a distribution centre for online orders, all rolled into one. It also offers 30-minute delivery within a 3km radius in major Chinese cities.
Watch the Hema video and see how a delivery can be made within 30 minutes in a country of 1.5 billion people.
"The Hema experience is certainly unique. Digital technology permeates every transaction and interaction."
"You will see that Hema is constantly exploring new products and new scenarios. We will always pursue perfect and pursue better.”
Mr Hou Yi,